Helpdesk

SERVICE IS PROVIDED TO ALL NOVI SCHOOL EMPLOYEES.

 

ALL TECHNOLOGY RELATED REQUESTS MUST GO THROUGH THE OAKLAND SCHOOLS SERVICE DESK.

 

SUPPORT FOR THE FOLLOWING IS AVAILABLE:

 

  • Software 
  • Hardware 
  • Telephone
  • Email 
  • Internet
  • Network Connectivity
  • User Accounts
  • Classroom Presentation Systems
  • Adobe Connect
  • Video 

If you have a technology issue, request or question, please contact the Service Desk. If unable to provide immediate assistance, a service ticket will be placed assign it to the appropriate technician for your building.

All requests require a Service Desk. All work orders will be prioritized and then addressed in the order received.  Casual face-to-face (stops in the hall) requests will require a follow-up call or email to the Service Desk for a work order to be created.

Technicians are required to track all work orders and, depending on the priority of the work order, have an estimated date/time of completion. Overdue work orders are reviewed on a regular basis and addressed.

Oakland Schools Service Desk

Phone: 248.209.2060

Email: servicedesk@oakland.k12.mi.us

Web Portal: https://servicedesk.oakland.k12.mi.us 

 

Click HERE for Tech Tips for Staff.