SERVICE IS PROVIDED TO ALL NOVI SCHOOL EMPLOYEES.
ALL TECHNOLOGY RELATED REQUESTS MUST GO THROUGH THE OAKLAND SCHOOLS SERVICE DESK.
SUPPORT FOR THE FOLLOWING IS AVAILABLE:
- Network Connectivity
- User Accounts
- Classroom Presentation Systems
- Adobe Connect
If you have a technology issue, request or question, please contact the Service Desk. If unable to provide immediate assistance, a service ticket will be placed assign it to the appropriate technician for your building.
All requests require a Service Desk. All work orders will be prioritized and then addressed in the order received. Casual face-to-face (stops in the hall) requests will require a follow-up call or email to the Service Desk for a work order to be created.
Technicians are required to track all work orders and, depending on the priority of the work order, have an estimated date/time of completion. Overdue work orders are reviewed on a regular basis and addressed.
Oakland Schools Service Desk
Web Portal: https://servicedesk.oakland.k12.mi.us