Parent Concern Communication Flowchart
Our goal is to provide our parents, guardians and community members with great service.
We have created an NCSD Concerns Flowchart. The following series of flowcharts identify the steps to follow on how to get questions answered, how to resolve problems, and how to navigate the “system”.
Following these steps will help answer the question or resolve the problem in the shortest amount of time possible.
It would be best for the parent or community member to start with the teacher, coach, or program leader to see if the issue can be resolved at that level. That will speed the resolution of most issues.
When there is a concern, the first step should always be to communicate directly with the person in charge of the class or program. If step one does not resolve the issue or clarify the rationale, step two is to contact the building administrator in charge or the direct supervisor. The easiest way to communicate is via e-mail or a phone call.
When a concern is raised to a supervisor, in order to investigate the situation that supervisor must speak directly with the teacher, coach, or program leader. Please use and follow the steps outlined below to address your concerns.