Technology Help

NCSD families needing technical support should start by contacting the Oakland Schools Service Desk.

Ways to enter a service ticket

• Log in to the Service Desk system to create a service desk request. Select the area that best describes the help you need. Enter the information specified on the form. NOTE: The fields on the form vary, based on the type of request selected. Include attachments with information that may be helpful for the request. Click “Create”
• Start a Chat Session by accessing the Service Desk Request page. Once at the page, a link to start a chat will appear in the lower right corner of the screen during from 7 a.m to 6 p.m. on weekdays.
• If a service ticket or chat session didn't solve the issue, call the Service Desk at 248-209-2060 to speak to a representative.