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Technology Information

NCSD 1:1 Device Program

Kindergarten through 12th grade students have the opportunity to use a district-provided device.

Kindergarten programs and 1st-grade students are provided with an iPad.

2nd-grade through 12th-grade students are provided with a touchscreen Chromebook. 

Families are not required to take a District device, but it is strongly recommended. If a family chooses to opt-out, it is recommended that the student has access to a laptop, Chromebook, or iPad to connect to the internet and use digital tools such as Google, Seesaw, Schoology, and Zoom.

Students must bring their device fully charged daily along with their charger.

During the state testing window (MSTEP, WIDA, MiAccess, etc.), students need to use an NCSD device. If a student does not have a District device, one will be provided.

Student Device Distribution and Collection

New Students or Current Students Requesting a Device:

  • If your child(ren) is new to NCSD, or if a current student(s) wishes to receive a district-provided device and does not currently have one, please indicate this during enrollment registration in PowerSchool and see the Acceptable Use Agreement page.
    The Technology Department will use this information to prepare your student's device.

Student Device Collection

  • Please return your device to your building’s main office.

Optional Device Insurance

Families are responsible for any damage to an NCSD device. To help alleviate any potential repair costs, NCSD offers optional insurance for families to enroll their device(s) in. Insurance has to be purchased and enrolled in each academic school year and does not roll over. Each district-provided student device also requires an insurance policy to be purchased.  

The Novi Community School District has partnered with One2One Risk Solutions (Gallagher) to provide accident and loss protection for NCSD's one-to-one student program. When you register with One2One, you can limit your responsibility to a per-occurrence deductible for lost or damaged district-issued devices, protecting you from the full cost of repair or replacement.

Please visit www.one2onerisk.com and select “Enroll My Device” to get started.

Enrolled devices in One2One have access to loaner devices (if available) while the original device is being repaired. Families who choose not to enroll in the insurance program will be fully responsible for the cost of repairing or replacing the device. Additionally, a loaner device will not be provided.

Device chargers are not covered under policies.

More information can be found here: bit.ly/2526novistuins. 

Acceptable Use Agreement

All students are required to read and sign off on Novi’s Acceptable Use Agreement before using a district-provided or personal device at school. 

For more information, please view: bit.ly/ncsdaua. 

The Staff Acceptable Use Agreement can be found in Staff Links

 

Technology Support

If a student has an issue with an NCSD-issued device (cracked screen, missing key, camera not functioning, device not holding a charge, etc.), please have a parent or guardian contact the Oakland Schools Service Desk ASAP. 9-12 students may contact the Service Desk on their own.

All NCSD staff and students have access to receive support from the Oakland Schools Service Desk.

How to Submit a Service Desk Ticket

Option 1: On the Website

  1. From any browser log in to the Oakland Schools Service Desk system using this link: https://oaklandschools.atlassian.net/servicedesk/customer/portals

  2. Enter your email to log in or sign up the click Next
    • Novi Staff and 9-12 students will use their NCSD school email address
    • Parents and Guardians will log in with their email address
      • If you do not have an account, read the Privacy Policy & Notice and Disclaimer then click Sign up. Click Resend password setup link and go to your email to complete the sign up process.
  3. Once signed in, click ‘Technology Support’ below the featured portals then one of the following:
    • Staff Technology Support
    • Parent Technology Support
  4. Fill out the following information for your ticket:
    • Name, Phone number, Summary and description of issue, Device serial number or asset tag, Pictures if applicable, District and Building
  5. Click Send at the bottom of the screen to submit.

Option 2: Call the Service Desk

Call the Service Desk at 248-209-2060 to speak to a service desk technician.
Monday - Friday from 7 a.m. to 6 p.m.
 

An Oakland Schools Service Desk technician will communicate with you first to try and solve your issue. If the Service Desk technician is unable to resolve the issue, they will send the ticket to a Novi Field Service technician.

PowerSchool Support

If you need support with PowerSchool, please submit a ticket to the PowerSchool ticketing system.

First time user:
Parents and Guardians will create an Oakland Schools Service Desk account.

Click sign up for an account under the Oakland ISD Parents section.  Enter your email address and complete the CAPTCHA.  You will receive an email.  Once you receive the email, click on the link and create a password.  

You can then select General support and enter the details for the support needed.

Previous user of Oakland ISD Service Desk:
Login using your email address and password.

You can then select General support and enter the details for the support needed.

For more PowerSchool Information please visit: bit.ly/ncsdpowerschool 

Student Password Reset

During the beginning of the 2025-2026 school year, all K-12 students will have their NCSD account passwords reset. More information to follow.
 

Self-Service Password Manager

All staff and students in grades K-12 are strongly encouraged to test logging into their NCSD account before the start of school by going to https://accounts.google.com and entering their NCSD username and password.

All K-6 students needing to know their password should consult their teacher. 

All students in grades 7-12 enrolled in the Oakland Schools Self-Service Password Reset (https://password.oakland.k12.mi.us) can reset their password through this portal. 

Hotspot Request

Families without home internet access may request a district-provided hotspot by submitting a ticket to the Oakland Schools Service Desk. This device is available to families without internet access and loaned on a first-come, first-served basis. Only one hotspot is available per family due to limited availability.
 

Technology Information For Families

Chromebooks

 

iPads

 

District Provided Educational Sites and Services

District-Provided Educational Sites And Services - Novi Community School District

Blocksi Parent Dashboard

Blocksi is a classroom management tool used in the Novi Community School District to aid in keeping students (grades 2-12*) engaged and on-task while learning on an NCSD Chromebook*. Blocksi also has a Parent Portal that gives parents and guardians control/insights about their child(ren)’s use of NCSD Chromebooks and NCSD Google accounts while at home.
 

* Blocksi is not compatible with iPads; Blocksi Parent Dashboard cannot be utilized in grades K-1. 

For more information, please visit: bit.ly/ncsdblocksiparent. 

How to Clean a Device

Here is helpful documentation on cleaning a device: How to Clean a Device.

Individualized Technology Needs

Students who require specific technology related to an Individualized Educational Plan (IEP) or 504 Plan will be contacted through the Special Education Department to discuss arrangements.